Humana MarketPoint Webinars, Podcasts, & Training Aids

Below is the Training Monthly Update, where Humana MarketPoint Retail Sales Learning & Development will get you the inside scoop on relevant training-related materials and live opportunities for you and your agents for the month at hand.






Featured Videos & Podcasts for OEP

Watch or listen to some of the top most pertinent videos for the OEP season.



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Avoiding the Most Common Section As | Humana
Don’t let Section A allegations get in the way of a great selling season! Review the Avoiding the Most Common Section As job aid.

Open Job Aid



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Webinar: Does Your Prospect Need Assistance With State and Federal Benefits? (FL Agents Only)
The Social Services Department assists prospective and current members and the community with applying for public assistance. This assistance and guidance is offered at no cost. Find out how the Social Services Department can assist Career and Delegated sales agents with these needs.

1/23/2019 at 4:00 pm ET



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Course: Open Enrollment Periods Training CBT
This training educates agents on the details of open enrollment periods and how they work.

How to Access: Login to Humana MarketPoint University via the Vantage Agent Portal and search “OEP.”



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Video Playlist: MarketPoint Minute Videos
Check out some brief videos for quick reminders about important training and compliance topics.

Watch Videos



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Four Surprising Facts About Medicare Advantage | Humana
Medicare is about more than parts. It’s about the whole you. See why 1 in 3 people eligible for Medicare choose a Medicare Advantage Plan.

Watch Video



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Value Based Care with Humana
Find out about the role value-based care plays in overall member wellness and how it might be able to help your Medicare Advantage clients.

Listen to Podcast



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What are the Differences Between Medicare and Medicaid?
Bob and Susan help you understand how Medicare and Medicaid are different.

Watch Video



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CMS Compliance Updates for 2019
Tune in for details on the 5 critical compliance updates you need to know for this AEP and OEP.

Listen to Podcast




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Enrollment Options – Special Enrollment Periods

This job aid will review the Special Election Periods (SEP) available for Medicare enrollment.

How to Access: Login to Humana MarketPoint University via the Vantage Agent Portal and search “SEP”


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Podcast: Resources and Support for Agents

Discover how to get all of the sales and service support you need with resources that improve product knowledge, simplify enrollment and help you and your clients – everything an Agent needs to succeed

Listen to Podcast


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Agent Retail Sales Operations Support (Agent RSOS)

This job aid explains the three ways agents can contact an RSOS for customer service support. TRN-REF-787b

View Job Aid


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My Humana Business Training Toolkit

My Humana Business can be found in Humana Vantage. It provides quick access to your applications and policies so that you can easily manage your business. This webpage offers job aids and videos on how to use My Humana Business. It also provides answers to the most frequently asked questions. TRN-REF-1032d.

How to Access: Login to Humana MarketPoint University via the Vantage Agent Portal and search “My Humana Business”



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Common Objections in Medicare Advantage Sales

This interactive module describes the five most common enrollment objections that prospective members express during enrollment appointments.

How to Access: Login to Humana MarketPoint University via the Vantage Agent Portal and search “Common Objections”


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Digital Marketing Materials Video & Job Aid

The Digital Marketing Materials tool provides a personalized point-of-sale experience that allows agents to send CMS required sales materials via email. Once a sales presentation has been completed and the customer reviews all materials, the customer may also complete their own online application, while the agent gets full credit for the sale! The goal is to meet our prospective and current members where they want to be met – online – and to increase agent efficiency and productivity.

How to Access: Login to Humana MarketPoint University via the Vantage Agent Portal and search “Digital Marketing”


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MAPA Training Tools

The Digital Marketing Materials tool provides a personalized point-of-sale experience that allows agents to send CMS required sales materials via email. Once a sales presentation has been completed and the customer reviews all materials, the customer may also complete their own online application – – – while the agent gets full credit for the sale! The goal is to meet our prospective and current members where they want to be met – online – and to increase agent efficiency and productivity.

How to Access: Login to Humana MarketPoint University via the Vantage Agent Portal and search “MAPA”


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Physician Finder Plus

This guide provides an overview of the features found in the Physician Finder Plus tool. It’s full of job aids and videos for specific actions. TRN-REF-880a

How to Access: Login to Humana MarketPoint University via the Vantage Agent Portal and search “Physician Finder”



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Reaching the Dual Eligible (DE) Population in AEP and Beyond

This job aid covers four main areas: 1. Dual Eligible population, 2. verifying eligibility, 3. Low Income Subsidy, and 4. completing the enrollment application. TRN-REF-951

How to Access: Login to Humana MarketPoint University via the Vantage Agent Portal and search “Reaching Dual”


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Post-Enrollment – NEW Resources for Agents
Looking for tools and resources to help create a positive member experience? A new webpage on Humana MarketPoint University will give you the essentials you need to ensure your members are using their plans effectively, manage your book of business, and assist members with post enrollment questions.

How to Access: Login to Humana MarketPoint University via the Vantage Agent Portal and search “Post”


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NEW: Virtual Visits for Medical and Behavioral Health

VIDEO: Check out a new and refreshed mandatory supplemental benefit for many Humana MAPD members: Virtual Visits. These visits enable members in certain MAPD plans to see a physician or behavioral health specialist by phone or computer, and with a video connection if available/practicable!

How to Access: Login to Humana MarketPoint University via the Vantage Agent Portal and search “Virtual Visits”


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Humana Pharmacy Calculator

Want to help your consumers find the right plan for their prescription drug needs? The Humana Pharmacy Calculator course demonstrates how to use the pharmacy calculator tool so you can assist your clients effectively and confidently. This course contains job aids, videos and hands-on practice.

How to Access: Login to Humana MarketPoint University via the Vantage Agent Portal and search “Calculator”


Remember as a part of Humana, you can find the latest webinars and resources on Humana MarketPoint University via Humana Vantage Agent Portal.


How to Access Humana MarketPoint University

Questions? Feel free to reach out MarketPoint Retail Sales Learning & Development  |  MarketPointTraining@humana.com